Refund policy

Return and Refund Policy

MINGHDZ is committed to providing high-quality LCD repair parts and professional service to customers worldwide. If you encounter any issues with your order, please contact our support team at lcdmhdz2025@gmail.com, and we will be happy to assist you.

1. Return Period – 30 Days

Returns must meet the following conditions:

① Items must be unused and in their original condition.
② Products must include all original packaging, accessories, and protective films.
③ Products must show no signs of installation, damage, scratches, or modification.

2. Product Compatibility

Before purchasing, it is the customer's responsibility to confirm:

① The correct model number ② Compatible device version ③ Required specifications

If you have questions regarding compatibility, please contact us before placing your order. We are happy to provide technical assistance.

3. Defective or Damaged Products

If the product arrives in any of the following conditions:

① Damaged during transit ② Defective ③ Not functioning properly

Please contact us within 7 days of delivery.

Please provide: ① Order number ② Photos or videos showing the issue ③ Product label/model information

Upon verification, we may offer:

① Replacement parts
② Repair solution
③ Refund (depending on the specific circumstances)

4. Installation Damage

LCD screens and electronic repair parts require professional installation.

We are not responsible for:

① Damage caused during installation
② Screen breakage due to improper handling
③ Damage caused by using incorrect tools or repair methods
④ Water damage or customer-initiated modifications

We recommend testing the product before installation.

5. Return Shipping Costs 

★ Quality Issues

If the reason for the return is: ① Product defect ② Incorrect item shipped ③ Shipping damage 。We will cover the return shipping costs.

★ Customer-Related Reasons

If the reason for the return is: ① Ordered the wrong model ② Change of mind ③ Purchase error

The customer is responsible for: ① Return shipping costs ② Any applicable customs duties

6. Refund Processing

★ Upon receipt and inspection of the returned item:

① Approved refunds will be processed within 7 business days.
② Refunds will be issued to your original payment method.

Shipping costs are non-refundable unless the return is due to an error on our part.